Refund Policy

At AI Sensation Online, we are committed to your satisfaction with our educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for courses and services purchased through our platform at https://aisensation.online.

1. Money-Back Guarantee

1.1 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on most of our courses. If you are not satisfied with your purchase, you may request a full refund within 30 days of your purchase date, subject to the conditions outlined in this policy.

1.2 Guarantee Coverage

The 30-day money-back guarantee applies to:

• Individual course purchases
• Course bundles and packages
• Standard subscription plans (first payment period only)

1.3 Guarantee Exclusions

The following purchases are not eligible for the 30-day money-back guarantee:

• Heavily discounted courses (more than 75% off regular price)
• Courses purchased during special promotional events (unless specifically stated)
• Completed certification programs where certificates have been issued
• Courses where more than 80% of content has been consumed
• Services explicitly marked as "non-refundable" at the time of purchase
• Renewal payments for subscription services

2. Refund Eligibility Conditions

2.1 General Eligibility Requirements

To be eligible for a refund, you must meet the following conditions:

• Request submitted within 30 days of original purchase date
• Account in good standing with no violations of our Terms and Conditions
• No excessive or abusive refund request history
• Original payment method still active and available for refund processing
• Compliance with all eligibility criteria specific to your purchase

2.2 Content Consumption Limits

Refund eligibility depends on course content consumption:

• 0-30% consumed: Full refund eligible within 30 days
• 31-50% consumed: Refund at our discretion, evaluated case-by-case
• 51-80% consumed: No refund available (significant value received)
• Over 80% consumed: No refund available under any circumstances

2.3 Certificate and Completion Restrictions

If you have completed a course and received a certificate of completion, you are no longer eligible for a refund, regardless of the time elapsed since purchase. Certificates represent value received and course completion.

3. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

• Subscription Renewals: Automatic renewal payments for ongoing subscriptions (cancel before renewal to avoid charges)
• Third-Party Services: Services provided by external partners or vendors
• Examination Fees: Fees for certification exams or assessments
• Physical Materials: Shipped physical course materials, books, or merchandise
• Custom Services: Personalized coaching, consultations, or custom content development
• Event Tickets: Registration fees for live events, webinars, or workshops
• Promotional Items: Free courses, bonus content, or complimentary access
• Gift Purchases: Courses purchased as gifts after redemption by the recipient

4. How to Request a Refund

4.1 Required Information

To process your refund request efficiently, please provide:

• Full name as it appears on the account
• Email address used for registration
• Order number or transaction ID
• Course name(s) for which you're requesting a refund
• Date of purchase
• Brief explanation of reason for refund request
• Any relevant screenshots or documentation supporting your request

4.2 Response Timeline

We are committed to responding to all refund requests promptly:

• Initial Response: Within 24-48 hours (acknowledgment of receipt)
• Review and Decision: Within 3-5 business days
• Processing (if approved): 7-10 business days
• Bank Processing: 5-14 business days (varies by institution)

5. Refund Processing and Methods

5.1 Processing Method

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refund to the original card used for purchase
• PayPal: Refund to the PayPal account used for payment
• Other Payment Methods: Refund via the original payment processor

5.2 Partial Refunds

In certain circumstances, partial refunds may be offered:

• Course bundles where only some courses are eligible for refund
• Pro-rated refunds for subscription cancellations (at our discretion)
• Special circumstances evaluated on a case-by-case basis

5.3 Currency and Exchange Rates

Refunds are processed in the original purchase currency. If exchange rates have changed between purchase and refund, the refunded amount may differ from the original charge in your local currency due to currency conversion fluctuations.

6. Subscription Cancellations

6.1 Cancellation Process

You may cancel your subscription at any time through:

• Your account settings dashboard
• Contacting our support team
• Following cancellation instructions in subscription confirmation emails

6.2 Access After Cancellation

Upon cancellation:

• Your access will continue until the end of the current billing period
• No refund is provided for the remaining time in the current billing period
• Automatic renewal will be disabled
• You will not be charged for subsequent periods

6.3 First-Time Subscription Refunds

For first-time subscription purchases, you may request a full refund within 30 days if you:

• Have not consumed more than 30% of available content
• Have not received any certificates or credentials
• Cancel before the first renewal date

7. Special Circumstances

7.1 Technical Issues

If you experience significant technical problems that prevent course access, we will:

• Work diligently to resolve the issue promptly
• Extend your access period to compensate for downtime
• Offer a refund if technical issues cannot be resolved within a reasonable timeframe

7.2 Course Quality Concerns

If you believe a course does not meet the quality standards described:

• Contact us with specific concerns within 30 days
• Provide detailed feedback about quality issues
• Allow us opportunity to address concerns or offer alternatives
• Request a refund if issues remain unresolved

7.3 Medical or Emergency Situations

We understand that unexpected circumstances arise. If you experience:

• Serious medical conditions preventing course completion
• Family emergencies requiring your full attention
• Other documented extraordinary circumstances

Please contact us to discuss potential accommodations, extensions, or refunds beyond standard policy terms.

8. Abuse Prevention

8.1 Refund Abuse Policy

To maintain fairness for all students, we monitor for refund abuse. Actions that may indicate abuse include:

• Excessive refund requests (more than 3 in a 12-month period)
• Pattern of enrolling, consuming content, then requesting refunds
• Completing courses and downloading materials before refund requests
• Multiple accounts with similar refund patterns

8.2 Consequences of Abuse

Users suspected of refund abuse may face:

• Denial of current and future refund requests
• Account suspension or termination
• Ban from purchasing future courses
• Legal action in cases of fraud

9. Dispute Resolution

9.1 Internal Review

If your refund request is denied and you disagree with the decision:

• Request a review by submitting additional information or clarification
• A senior team member will conduct a secondary review
• Final decision will be communicated within 5-7 business days

9.2 Chargeback Warning

10. Gift Purchases

10.1 Gift Refund Policy

For courses purchased as gifts:

• Purchaser may request refund before gift is redeemed by recipient
• Once redeemed, standard refund policy applies to the recipient
• Refund eligibility is determined by recipient's usage, not purchaser's timing

10.2 Unredeemed Gifts

Unredeemed gift purchases may be refunded within 90 days of purchase at the purchaser's request.

11. Promotional and Discounted Purchases

11.1 Standard Discounts

Courses purchased at standard discount rates (up to 50% off) are eligible for full refund under normal policy terms.

11.2 Deep Discounts

Courses purchased at deep discounts (51-75% off) may have modified refund terms, which will be clearly stated at the time of purchase.

11.3 Flash Sales and Special Events

Purchases during flash sales or special promotional events may be marked as "all sales final" or have specific refund restrictions, which will be clearly disclosed before purchase completion.

12. Contact Information for Refund Requests

13. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Significant changes will be communicated to active users via email.

Your purchase or continued use of our services after policy updates constitutes acceptance of the revised terms. However, refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.

14. Acknowledgment and Agreement